How do I know which type of assistance I should apply for?
Fill out the short Where Should I Start? questionnaire, and we’ll guide you toward the options that match your needs. You can also reach out directly to our team — we’re happy to help!
What kinds of programs does financial assistance cover?
Financial assistance may be available for memberships, swim lessons, youth fitness programs, day camps, and lifeguard training. Support may also be available through external partners like the Niagara Region or Jumpstart, depending on the program.
Is the application process confidential?
Yes. Your application and personal information are kept completely confidential. Our goal is to meet you where you're at, with dignity and respect. For more details on how we keep your information confidential, read our Privacy Policy.
Who can apply for financial assistance at the YMCA?
Anyone experiencing financial barriers is encouraged to apply. Whether you're looking for support with a YMCA membership, day camp, lifeguard training, or youth programs, we’re here to help find the right fit for your situation.
What are aquatic enrichment courses?
These courses focus on first aid, lifesaving skills, and pathways to becoming a lifeguard. Offerings vary each session (Fall, Winter, Spring, Summer). To view available courses, click here.
What is the cancellation policy?
Child Memberships must remain active throughout the session. Membership cancellations mid-session result in withdrawal from lessons. Refunds (minus a $20 administrative fee) are available for cancellations made at least 48 hours before the program start date. No refunds or credits for absences, illness, or missed lessons. Pro-rated refunds apply only if lessons are cancelled due to Government or Public Health directives.
Is there a waitlist option?
Yes! Participants can be added to waitlists for group lessons and child & youth programs through the online portal. For private/semi-private lesson waitlists, email [email protected].
Where can I view class schedules?
Class schedules are posted online when registration opens. Only classes available for a participant’s age group will be displayed in the portal.
How do I get a participant’s progress report?
At the end of each session, an email will be sent with instructions to access progress reports. Reports are also available online here with a participant’s ID number. If the ID number is unknown, contact customer service for assistance.
What are private and semi-private lessons?
Private lessons provide one-on-one instruction, while semi-private lessons include two participants with one instructor. Private lessons: A limited number of private lesson spots are available each session. Due to high demand, space is not guaranteed. If private lessons are full, email [email protected] to be added to the waitlist. Semi-private lessons: Families must arrange their own second participant, as the YMCA does not match swimmers. Participants must be similar in age [...]