The YMCA of Niagara is committed to diversity and social inclusion and to meeting its obligation under Ontario’s Accessibility for Ontarians with Disabilities Act, 2005 (AODA), by providing accessible environments that respect the rights of every individual.
YMCA members — including participants, customers, parents, donors, contractors or other members of the public — are encouraged to bring forward complaints, concerns or compliments, and to make suggestions on ways to improve programs and services and their YMCA experience. Please contact your local YMCA supervisor, manager or a senior manager directly.
Alternatively, we encourage you to provide feedback in person to a YMCA employee, by email, telephone or by regular post mail to:
YMCA members, participants, customers, parents, donors, contractors or other members of the public can expect to hear back within 2 to 3 business days. All feedback will be referred to the appropriate YMCA program general manager for handling.
YMCA of Niagara Policy Statement
The YMCA recognizes the dignity and worth of every individual and seeks to create socially inclusive environments in which everyone, including persons with disabilities, is able to participate fully. Building on a culture that embraces diversity and supports social inclusion, the YMCA is a shared experience for everyone to enjoy.